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CALL CENTERS/CENTERS: List of resources
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Switch On - Service
from the series:
Switch On Series
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Switch on Service is a course designed to develop and maintain positive service attitudes in all staff that provide s...
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Switch On Series
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The SWITCH ON SERIES has been created by psychologist Eve Ash to help people identify and change negative thinki...
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Getting Motivated
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An animated series developed by psychologist Eve Ash to help people get motivated. Learn how to create a positive min...
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Success at Work: 02 Communicate Effectively
from the series:
Success at Work Series
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Project positively, listen and respect others and be clear and engaging.
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Enhancing Service
from the series:
Cutting Edge Communication Comedy Series 1-80
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Listen to customers, build rapport and deminstrate you care by being efficient, knowledgeable and a problem solver.
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Ethical Behaviour
from the series:
Q&A Series
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What is ethical behaviour and does it really matter in today's workplace? Can unethical behaviour actually affect...
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Passion for Service Excellence
from the series:
Workplace Excellence Series
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See the difference when people want to provide exceptional service. Learn that when you’re passionate about you...
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Hotlines Series
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Hotlines is an entertaining video-based training package for call centre staff developed by psychologist Eve Ash. It i...
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Managing Call Centre Staff
from the series:
Learning a la Carte Series
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This video describes the latest research on staff turnover and the special characteristics of call center staff. L...
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