Video  Finder
Success at Work: 02 Communicate Effectively
This title is part of the Success at Work Series
Duration: 10 mins
Synopsis

Project positively, listen and respect others and be clear and engaging.

Dion thinks it’s fine to interrupt a discussion with Serena by taking a call. Tatiana rolls her eyes, sighs and is not attentive. Carol complains that the interns speak in text talk. The interns have something in common: inadequate communication skills. They are told the importance of positive body language – good eye contact and smiling, and listening and showing respect. Alex patiently coaches Dion to deal with an anxious customer on the phone, while Tatiana is told how to productively raise questions in meetings.

Interactive eLearning course

This video program is also available as a short stimulating eLearning course with interactive learning modules, recap activities, inline video and quiz assessments, designed to engage learners and build skills.

Key Learning Points

Viewers can learn the importance of communicating effectively at work and specific strategies for improvement:

• Show positive body language
• Listen and respect others
• Communicate professionally
• Impress on the phone
• Present and engage positively

Don’t be uninterested
INSTEAD Show positive body language

Don’t interrupt
INSTEAD Listen and respect others

Don’t be too cool
INSTEAD Communicate professionally

Don’t sound stupid
INSTEAD Impress on the phone

Don’t be ho-hum
INSTEAD Present and engage positively

Package Description

Video, PDF of Leader's Guide with activities, scripts, discussion questions, Certificates and PowerPoint Slides.

Usage Examples

Can be used by students at schools and universities preparing to enter the workforce, or new recruits and interns or anyone wanting to polish their employability skills.

Recommended Audiences
  • Youth workers
  • Personal Use
  • Community
  • University students
  • All staff
  • Youth
Distributed in the following format(s)
  • DVD
  • Stream
Available in the following language(s)
  • English
Media Type
 Video Recording
Presentation Style
  • Drama
  • Comedy
STOCK CODE
SAW02
ISBN
9781921909382
Published
Melbourne
Filming location
Los Angeles USA
Release year
2019
Copyright owner
Seven Dimensions
Publisher
Seven Dimensions