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Difficult People and Situations Series
4 programs
Synopsis

The Difficult People and Situations Series is a must for every business. With four dramatized case studies, this leadership skill straining will equip organizations with the tools required to handle any difficult scenario while growing successful, problem-solving teams.

Informative, thought-provoking case studies and lessons presented in this training are intended for managers, teams and staff at all levels and will sharpen effective communication and leadership skills. Covers:

  • Open communication, conflict resolution, and teamwork.
  • Leadership, feedback and problem solving
  • Diversity, bullying and sexual harassment
  • Customer service, managing complaints and quality assurance
Key Learning Points
  • Open communication and listening
  • Giving feedback and managing upwards
  • Supervising to empower and motivate
  • Career goal discussions
To buy the WHOLE SERIES, click on the shopping cart above (no need to add individual titles to your cart). This series contains the following titles
Title
Description
Bullying and Harassment
Bullying, harassment and sexual harassment is unacceptable in any workplace. But many people don't realize when t... More...
Damage Control
In Damage Control you will explore a case study of a product launch delivery disaster and a very angry client - all s... More...
Leadership Sins
Discover the sins that disempower staff. Learn how to open lines of communication between management and staff, demon... More...
Personality Clash
Learn how to manage a team conflict through open discussion where feedback is welcomed and differences are discussed ... More...
Package Description

With workbook with activities, handouts and a full script.

Recommended Audiences
  • Personal Use
  • Youth
  • All staff
  • Managers
Distributed in the following format(s)
  • DVD
  • Stream
Available in the following language(s)
  • English
Media Type
Video Recording
Presentation Style
  • Drama
Closed Captions
Yes
STOCK CODE
DIFFSET
ISBN
9781921635052
PUBLISHED
Melbourne
FILMING LOCATION
Melbourne
RELEASE YEAR
2009
COPYRIGHT OWNER
Seven Dimensions
PUBLISHER
Seven Dimensions