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CALL CENTERS/CENTERS: List of resources
Title & Format Description
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Switch On - Service
from the series: Switch On Series
Switch on Service is a course designed to develop and maintain positive service attitudes in all staff that provide s...
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Switch On Series
The SWITCH ON SERIES has been created by psychologist Eve Ash to help people identify and change negative thinki...
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Getting Motivated
An animated series developed by psychologist Eve Ash to help people get motivated. Learn how to create a positive min...
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Success at Work: 02 Communicate Effectively
from the series: Success at Work Series
Project positively, listen and respect others and be clear and engaging. ...
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Enhancing Service
Listen to customers, build rapport and deminstrate you care by being efficient, knowledgeable and a problem solver. ...
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Ethical Behaviour
from the series: Q&A Series
What is ethical behaviour and does it really matter in today's workplace? Can unethical behaviour actually affect...
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Passion for Service Excellence
See the difference when people want to provide exceptional service. Learn that when you’re passionate about you...
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Hotlines Series
Hotlines is an entertaining video-based training package for call centre staff developed by psychologist Eve Ash. It i...
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Managing Call Centre Staff
This video describes the latest research on staff turnover and the special characteristics of call center staff. L...
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