Speak with confidence, overcome personal blocks and be assertive.
Confidence is a necessary part of the workplace. Casey is marked immediately as a person lacking confidence. She needs to become aware of how she talks and comes across. As Sam points out, changing her intonation and using fewer vague indecisive words like “I think” and “maybe” will convey a more positive impression. Casey gets some helpful coaching from Sanjay who has no issues with being assertive. Carol and Michael inform Dion that assertiveness is not a matter of wearing power glasses. Good advice is given about changing negative thinking. Steve coaches Tatiana in turning situations to their best advantage and the importance of requesting help.
Viewers can learn the importance of being confident and assertive and develop specific skills for assertive communication:
• Speak with confidence
• Be knowledgeable
• Be switched on
• Change negative thinking
• Ask for help
Don’t be timid
INSTEAD Speak with confidence
Don’t be arrogant
INSTEAD Be knowledgeable
Don’t be indifferent
INSTEAD Be switched on
Don’t get stuck
INSTEAD Change negative thinking
Don’t stay confused
INSTEAD Ask for help
Video, PDF of Leader's Guide with activities, scripts, discussion questions, Certificates and PowerPoint Slides.
Can be used by students at schools and universities preparing to enter the workforce, or new recruits and interns or anyone wanting to polish their employability skills.
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