Listening Skills List of Training Resources - Training Video | Training DVD | Management Training | Customer Service Training


LISTENING SKILLS: List of resources
Title & Format	Price	Description

Switch On - Caring from the series: Switch On Series	AUD $275.00 Buy Now	Switch on Caring shows you can develop positive caring thinking patterns and behaviors. People in the caring professi... More...

Switch On - Respect from the series: Switch On Series	AUD $275.00 Buy Now	The Switch on Respect course provides the stimulus for everyone to develop respectful thinking patterns and behaviors... More...

Switch On - Service from the series: Switch On Series	AUD $275.00 Buy Now	Switch on Service is a course designed to develop and maintain positive service attitudes in all staff that provide s... More...

Switch On Series	AUD $935.00 Buy Now	The SWITCH ON SERIES has been created by psychologist Eve Ash to help people identify and change negative thinki... More...

Boomerang	AUD $495.00 Buy Now	Learn how to use the reciprocity urge to create happy customers and cooperative teams. ... More...

How to Mediate Conflicts from the series: Cutting Edge Communication Comedy Series 1-80	AUD $275.00 Buy Now	How to Mediate Conflicts is a powerful skill that every leader should master. Team members can also benefit from lear... More...

Enhancing Service from the series: Cutting Edge Communication Comedy Series 1-80	AUD $275.00 Buy Now	Listen to customers, build rapport and deminstrate you care by being efficient, knowledgeable and a problem solver. ... More...

Handling Anyone Difficult from the series: Cutting Edge Communication Comedy Series 1-80	AUD $275.00 Buy Now	Steve teaches Carlos 6 key skills so problems don't escalate with difficult people. ... More...

Resolving Conflict from the series: Cutting Edge Communication Comedy Series 1-80	AUD $275.00 Buy Now	A great program on essential skills for preventing and resolving conflict with best outcomes. ... More...

Responding Thoughtfully from the series: Cutting Edge Communication Comedy Series 1-80	AUD $275.00 Buy Now	Listen supportively by clarifying, reflecting, advising with care and probing (CRAP). ... More...

Apologizing Carefully from the series: Cutting Edge Communication Comedy Series 1-80	AUD $275.00 Buy Now	Serena is inspired to apologize to Carol and wants a Sorry Day at Cutting Edge. They discuss different forms of sorry ... More...

Breaking Bullying from the series: Cutting Edge Communication Comedy Series 1-80	AUD $275.00 Buy Now	Serena expects Marcus to stamp out bullying within his department. Marcus is shocked that bullying exists in his team,... More...

Explaining Skillfully from the series: Cutting Edge Communication Comedy Series 1-80	AUD $275.00 Buy Now	The art of explaining concepts and information is covered in four key steps about engagement, structure, maintaining i... More...

Listening Actively from the series: Cutting Edge Communication Comedy Series 1-80	AUD $275.00 Buy Now	Carol tells Marcus he is not listening to her, so after agreeing to listen, Marcus is inspired to run a listening sess... More...

Negotiating for Results from the series: Cutting Edge Communication Comedy Series 1-80	AUD $275.00 Buy Now	Steve and Paul Garrison negotiate a large contract to provide services to Paul’s company. Steve wants to p... More...

Teaching Greetings from the series: Cutting Edge Communication Comedy Series 1-80	AUD $275.00 Buy Now	Carlos needs training in reception skills. Carol is critical of his pronunciation and poor English, so she delegates t... More...

Bullying and Harassment from the series: Difficult People and Situations Series	AUD $495.00 Buy Now	Bullying, harassment and sexual harassment is unacceptable in any workplace. But many people don't realize when t... More...

Damage Control from the series: Difficult People and Situations Series	AUD $495.00 Buy Now	In Damage Control you will explore a case study of a product launch delivery disaster and a very angry client - all s... More...

Difficult People and Situations Series	AUD $1,452.00 Buy Now	The Difficult People and Situations Series is a must for every business. With four dramatized case studies, this lead... More...

Passion for Service Excellence from the series: Workplace Excellence Series	AUD $495.00 Buy Now	See the difference when people want to provide exceptional service. Learn that when you’re passionate about you... More...

Personality Clash from the series: Difficult People and Situations Series	AUD $495.00 Buy Now	Learn how to manage a team conflict through open discussion where feedback is welcomed and differences are discussed ... More...

Presenting with Impact from the series: Sales and Service Masterclass Series	AUD $275.00 Buy Now	Ideal for group training and self-development. With excellent workbook and handouts. A panel of sales experts hoste... More...

Selling Yourself First from the series: Sales and Service Masterclass Series	AUD $275.00 Buy Now	Ideal for group training and self-development. With excellent workbook and handouts. Psychologist Peter Quarry and ... More...

The Power of Empathy from the series: Take Away Training Series	AUD $275.00 Buy Now	Discover the benefits of empathy. Learn techniques for getting out of the 'anger trap' and dealing with emotio... More...

Communicating Clearly from the series: Hotlines Series	AUD $275.00 Buy Now	Staff in call centres need to learn to communicate clearly, especially if someone has difficulty understanding. ... More...

Listening from the series: Take Away Training Series	AUD $275.00 Buy Now	Find out common listening mistakes and how to really hear what people are saying. ... More...

Listening & Understanding from the series: Communication Essentials Series	AUD $495.00 Buy Now	Learn the five key skills of effective listening and understanding - show interest, focus on the key issue, summarize ... More...

Effective Listening from the series: People Skills Series	AUD $495.00 Buy Now	Learn the five key skills of effective listening - show interest, focus on the key issue, summarise and check, listen fo... More...