Customer Needs List of Training Resources - Training Video | Training DVD | Management Training | Customer Service Training


CUSTOMER NEEDS: List of resources
Title & Format	Price	Description

Insights and Strategies Series	AUD $4,697.00 Buy Now	Inspire best practice performance with up-to-date knowledge, insights and strategies from a range of business leaders ... More...

Switch On - Respect from the series: Switch On Series	AUD $275.00 Buy Now	SWITCH ON RESPECT is aimed at helping everyone at all levels to maintain a respectful non-judgmental attitude. It... More...

Switch On - Service from the series: Switch On Series	AUD $275.00 Buy Now	SWITCH ON SERVICE is aimed at developing and maintaining positive service attitudes in all staff that provide service... More...

Switch On Series	AUD $935.00 Buy Now	The SWITCH ON SERIES has been created by psychologist Eve Ash to help people identify and change negative thinki... More...

Delivering Sensational Service from the series: Cutting Edge Communication Comedy Series 1-80	AUD $275.00 Buy Now	Casey practices her service skills on Tammy, but the strategy backfires. ... More...

Enhancing Service from the series: Cutting Edge Communication Comedy Series 1-80	AUD $275.00 Buy Now	Listen to customers, build rapport and deminstrate you care by being efficient, knowledgeable and a problem solver. ... More...

Creating Positive Impressions from the series: Cutting Edge Communication Comedy Series 1-80	AUD $275.00 Buy Now	Carol greets new clients but struggles with their name pronunciation. Michael and Wendy are not welcoming, so Carol gi... More...

Closing the Sale from the series: Sales and Service Masterclass Series	AUD $275.00 Buy Now	Ideal for group training and self-development..with excellent workbook and handouts. A panel of sales experts hosted ... More...

Managing Difficult Customers and Complaints from the series: Sales and Service Masterclass Series	AUD $275.00 Buy Now	Ideal for group training and self-development..with excellent workbook and handouts. Psychologist Peter Quarry and a ... More...

Overcoming Objections from the series: Sales and Service Masterclass Series	AUD $275.00 Buy Now	Ideal for group training and self-development. With excellent workbook and handouts. Psychologist Peter Quarry and ... More...

Passion for Service Excellence from the series: Workplace Excellence Series	AUD $495.00 Buy Now	See the difference when people want to provide exceptional service: Be passionate about your work Make a posi... More...

Presenting with Impact from the series: Sales and Service Masterclass Series	AUD $275.00 Buy Now	Ideal for group training and self-development. With excellent workbook and handouts. A panel of sales experts hoste... More...

Sales and Service Masterclass Series	AUD $1,496.00 Buy Now	Ideal for group training and self-development..with excellent workbook and handouts. Psychologist Peter Quarry hosts... More...

Selling Yourself First from the series: Sales and Service Masterclass Series	AUD $275.00 Buy Now	Ideal for group training and self-development. With excellent workbook and handouts. Psychologist Peter Quarry and ... More...

What Customers Love and Hate from the series: Sales and Service Masterclass Series	AUD $275.00 Buy Now	Ideal for group training and self-development..with excellent workbook and handouts. This program provides a wealth o... More...

The Art of Questioning from the series: Take Away Training Series	AUD $275.00 Buy Now	Discover how to be interesting, engaging and effective when asking questions. Learn various forms of questions, how be... More...

Secret Service Awards	AUD $275.00 Buy Now	The Secret Service Awards is where 'Candid Camera' meets 'MTV'! Viewers have sent in their own secretly shot videoclips ... More...

Putting Customers First from the series: Creating a High Performance Workplace Series	AUD $495.00 Buy Now	This video covers key training areas for achieving superior customer service by putting customers first. These incl... More...

Listening & Understanding from the series: Communication Essentials Series	AUD $495.00 Buy Now	Learn the five key skills of effective listening and understanding - show interest, focus on the key issue, summarize ... More...

Effective Listening from the series: People Skills Series	AUD $495.00 Buy Now	Learn the five key skills of effective listening - show interest, focus on the key issue, summarise and check, listen fo... More...

Staff Can Do Too	AUD $275.00 Buy Now	Teach frontline staff to meet customers' needs with the CAN DO formula. ... More...