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BUILDING RAPPORT: List of resources
Title & Format Price Description
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Insights and Strategies Series
AUD $4,697.00 Inspire best practice performance with up-to-date knowledge, insights and strategies from a range of business leaders ...
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Switch On - Caring
from the series: Switch On Series
AUD $275.00 Switch on Caring shows you can develop positive caring thinking patterns and behaviors. People in the caring professi...
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Switch On - Service
from the series: Switch On Series
AUD $275.00 Switch on Service is a course designed to develop and maintain positive service attitudes in all staff that provide s...
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Switch On Series
AUD $935.00 The SWITCH ON SERIES has been created by psychologist Eve Ash to help people identify and change negative thinki...
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Getting Motivated
AUD $275.00 An animated series developed by psychologist Eve Ash to help people get motivated. Learn how to create a positive min...
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Boomerang
AUD $495.00 Learn how to use the reciprocity urge to create happy customers and cooperative teams. ...
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Building Relationships
AUD $275.00 Marcus sets up a “speed socializing” exercise to give staff an insight into building long lasting relation...
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Diffusing Anger
AUD $275.00 Marcus runs a training session to help staff manager anger, and invites Serena as the anger management expert, which m...
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Negotiating for Results
AUD $275.00 Steve and Paul Garrison negotiate a large contract to provide services to Paul’s company.  Steve wants to p...
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Teaching Greetings
AUD $275.00 Carlos needs training in reception skills. Carol is critical of his pronunciation and poor English, so she delegates t...
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Creating Positive Impressions
AUD $275.00 Carol greets new clients but struggles with their name pronunciation. Michael and Wendy are not welcoming, so Carol gi...
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Passion for Service Excellence
AUD $495.00 See the difference when people want to provide exceptional service. Learn that when you’re passionate about you...
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Personality Clash
AUD $495.00 Learn how to manage a team conflict through open discussion where feedback is welcomed and differences are discussed ...
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Presenting with Impact
AUD $275.00 Ideal for group training and self-development. With excellent workbook and handouts. A panel of sales experts hoste...
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Selling Yourself First
AUD $275.00 Ideal for group training and self-development. With excellent workbook and handouts. Psychologist Peter Quarry and ...
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The Phone as a Friend
AUD $275.00 Ideal for group training and self-development..with excellent workbook and handouts. Psychologist Peter Quarry and a ...
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What Customers Love and Hate
AUD $275.00 Ideal for group training and self-development..with excellent workbook and handouts. This program provides a wealth o...
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Overcoming Personal Barriers to Diversity
AUD $275.00 Just about every organisation is interested in diversity and has introduced policies and programs that support diversi...
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10 Powerful Networking Skills
AUD $275.00 Learn how to become more successful with your networking by implementing ten powerful skills. Discover whether you ...
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6 Ways To Build Rapport
AUD $275.00 Learn useful ways for creating a bond and connection - regardless of whether you are in sales, service or any other ro...
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The Power of Empathy
AUD $275.00 Discover the benefits of empathy. Learn techniques for getting out of the 'anger trap' and dealing with emotio...
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Building Relationships
from the series: Hotlines Series
AUD $275.00 Call centre operators are often the first and most important point of contact with the customer. They need to have...
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Communicating Clearly
from the series: Hotlines Series
AUD $275.00 Staff in call centres need to learn to communicate clearly, especially if someone has difficulty understanding. ...
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Conveying a Professional Image
from the series: Hotlines Series
AUD $275.00 People in call centres are the window into their organisation. They need to present a professional image over the phon...
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Listening
AUD $275.00 Find out common listening mistakes and how to really hear what people are saying. ...
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Listening & Understanding
AUD $495.00 Learn the five key skills of effective listening and understanding - show interest, focus on the key issue, summarize ...
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Effective Listening
from the series: People Skills Series
AUD $495.00 Learn the five key skills of effective listening - show interest, focus on the key issue, summarise and check, listen fo...
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Staff Can Do Too
AUD $275.00 Teach frontline staff to meet customers' needs with the CAN DO formula. ...
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