Building Rapport List of Training Resources - Training Video | Training DVD | Management Training | Customer Service Training


BUILDING RAPPORT: List of resources
Title & Format	Price	Description

Insights and Strategies Series	AUD $4,697.00 Buy Now	Inspire best practice performance with up-to-date knowledge, insights and strategies from a range of business leaders ... More...

Switch On - Caring from the series: Switch On Series	AUD $275.00 Buy Now	Switch on Caring shows you can develop positive caring thinking patterns and behaviors. People in the caring professi... More...

Switch On - Service from the series: Switch On Series	AUD $275.00 Buy Now	Switch on Service is a course designed to develop and maintain positive service attitudes in all staff that provide s... More...

Switch On Series	AUD $935.00 Buy Now	The SWITCH ON SERIES has been created by psychologist Eve Ash to help people identify and change negative thinki... More...

Getting Motivated	AUD $275.00 Buy Now	An animated series developed by psychologist Eve Ash to help people get motivated. Learn how to create a positive min... More...

Boomerang	AUD $495.00 Buy Now	Learn how to use the reciprocity urge to create happy customers and cooperative teams. ... More...

Building Relationships from the series: Cutting Edge Communication Comedy Series 1-80	AUD $275.00 Buy Now	Marcus sets up a “speed socializing” exercise to give staff an insight into building long lasting relation... More...

Diffusing Anger from the series: Cutting Edge Communication Comedy Series 1-80	AUD $275.00 Buy Now	Marcus runs a training session to help staff manager anger, and invites Serena as the anger management expert, which m... More...

Negotiating for Results from the series: Cutting Edge Communication Comedy Series 1-80	AUD $275.00 Buy Now	Steve and Paul Garrison negotiate a large contract to provide services to Paul’s company. Steve wants to p... More...

Teaching Greetings from the series: Cutting Edge Communication Comedy Series 1-80	AUD $275.00 Buy Now	Carlos needs training in reception skills. Carol is critical of his pronunciation and poor English, so she delegates t... More...

Creating Positive Impressions from the series: Cutting Edge Communication Comedy Series 1-80	AUD $275.00 Buy Now	Carol greets new clients but struggles with their name pronunciation. Michael and Wendy are not welcoming, so Carol gi... More...

Passion for Service Excellence from the series: Workplace Excellence Series	AUD $495.00 Buy Now	See the difference when people want to provide exceptional service. Learn that when you’re passionate about you... More...

Personality Clash from the series: Difficult People and Situations Series	AUD $495.00 Buy Now	Learn how to manage a team conflict through open discussion where feedback is welcomed and differences are discussed ... More...

Presenting with Impact from the series: Sales and Service Masterclass Series	AUD $275.00 Buy Now	Ideal for group training and self-development. With excellent workbook and handouts. A panel of sales experts hoste... More...

Selling Yourself First from the series: Sales and Service Masterclass Series	AUD $275.00 Buy Now	Ideal for group training and self-development. With excellent workbook and handouts. Psychologist Peter Quarry and ... More...

The Phone as a Friend from the series: Sales and Service Masterclass Series	AUD $275.00 Buy Now	Ideal for group training and self-development..with excellent workbook and handouts. Psychologist Peter Quarry and a ... More...

What Customers Love and Hate from the series: Sales and Service Masterclass Series	AUD $275.00 Buy Now	Ideal for group training and self-development..with excellent workbook and handouts. This program provides a wealth o... More...

Overcoming Personal Barriers to Diversity from the series: Take Away Training Series	AUD $275.00 Buy Now	Just about every organisation is interested in diversity and has introduced policies and programs that support diversi... More...

10 Powerful Networking Skills from the series: Take Away Training Series	AUD $275.00 Buy Now	Learn how to become more successful with your networking by implementing ten powerful skills. Discover whether you ... More...

6 Ways To Build Rapport from the series: Take Away Training Series	AUD $275.00 Buy Now	Learn useful ways for creating a bond and connection - regardless of whether you are in sales, service or any other ro... More...

The Power of Empathy from the series: Take Away Training Series	AUD $275.00 Buy Now	Discover the benefits of empathy. Learn techniques for getting out of the 'anger trap' and dealing with emotio... More...

Building Relationships from the series: Hotlines Series	AUD $275.00 Buy Now	Call centre operators are often the first and most important point of contact with the customer. They need to have... More...

Communicating Clearly from the series: Hotlines Series	AUD $275.00 Buy Now	Staff in call centres need to learn to communicate clearly, especially if someone has difficulty understanding. ... More...

Conveying a Professional Image from the series: Hotlines Series	AUD $275.00 Buy Now	People in call centres are the window into their organisation. They need to present a professional image over the phon... More...

Listening from the series: Take Away Training Series	AUD $275.00 Buy Now	Find out common listening mistakes and how to really hear what people are saying. ... More...

Listening & Understanding from the series: Communication Essentials Series	AUD $495.00 Buy Now	Learn the five key skills of effective listening and understanding - show interest, focus on the key issue, summarize ... More...

Effective Listening from the series: People Skills Series	AUD $495.00 Buy Now	Learn the five key skills of effective listening - show interest, focus on the key issue, summarise and check, listen fo... More...

Staff Can Do Too	AUD $275.00 Buy Now	Teach frontline staff to meet customers' needs with the CAN DO formula. ... More...