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CONFLICT & DIFFICULT PEOPLE: List of resources
Title & Format Price Description
Single Pixel White
Insights and Strategies Series
AUD $4,697.00 Inspire best practice performance with up-to-date knowledge, insights and strategies from a range of business leaders ...
Single Pixel White
Switch On - Caring
from the series: Switch On Series
AUD $275.00 Switch on Caring shows you can develop positive caring thinking patterns and behaviors. People in the caring professi...
Single Pixel White
Switch On - Everyone
from the series: Switch On Series
AUD $275.00 Switch on Everyone demonstrates a simple approach based on the notion of ‘scripts’ or ‘messages&rsq...
Single Pixel White
Switch On - Managers
from the series: Switch On Series
AUD $275.00 Switch on Managers shows you can develop effective thinking patterns and behaviors to improve your leadership and man...
Single Pixel White
Switch On - Respect
from the series: Switch On Series
AUD $275.00 The Switch on Respect course provides the stimulus for everyone to develop respectful thinking patterns and behaviors...
Single Pixel White
Switch On - Service
from the series: Switch On Series
AUD $275.00 Switch on Service is a course designed to develop and maintain positive service attitudes in all staff that provide s...
Single Pixel White
Switch On - Staff
from the series: Switch On Series
AUD $275.00 This program provides the stimulus for everyone to re-evaluate their own thinking patterns and behaviors. It will hel...
Single Pixel White
Switch On Series
AUD $935.00 The SWITCH ON SERIES has been created by psychologist Eve Ash to help people identify and change negative thinki...
Single Pixel White
Getting Motivated
AUD $275.00 An animated series developed by psychologist Eve Ash to help people get motivated. Learn how to create a positive min...
Single Pixel White
Calming a Complainer
AUD $275.00 The Calming a Complainer video provides skills to deal wth comlpainers professionally and calmly by examining an amus...
Single Pixel White
How to Mediate Conflicts
AUD $275.00 How to Mediate Conflicts is a powerful skill that every leader should master. Team members can also benefit from lear...
Single Pixel White
Success at Work: 08 Build Employability Skills
from the series: Success at Work Series
AUD $275.00 Find ways to learn new skills, manage your emotions and speak impressively. ...
Single Pixel White
Prejudice and Discrimination
AUD $275.00 Dion experiences prejudice and Casey is victim to mob mentality. ...
Single Pixel White
Stereotyping and Diversity
AUD $275.00 Marcus uses hat day to demonstrate stereotyping and Casey is in tears. ...
Single Pixel White
Handling Anyone Difficult
AUD $275.00 Steve teaches Carlos 6 key skills so problems don't escalate with difficult people. ...
Single Pixel White
Resolving Conflict
AUD $275.00 A great program on essential skills for preventing and resolving conflict with best outcomes. ...
Single Pixel White
Cutting Edge Communication Comedy Series 1-80
AUD $7,920.00 COMEDY MAKES LEARNING FUN This comedy business series completed was created by Psychologist Eve Ash and comedienn...
Single Pixel White
Apologizing Carefully
AUD $275.00 Serena is inspired to apologize to Carol and wants a Sorry Day at Cutting Edge. They discuss different forms of sorry ...
Single Pixel White
Behaving Unprofessionally
AUD $275.00 Various members of the team discuss what they see as unprofessional behavior. Cutting Edge Corporation has a Book of R...
Single Pixel White
Diffusing Anger
AUD $275.00 Marcus runs a training session to help staff manager anger, and invites Serena as the anger management expert, which m...
Single Pixel White
Overcoming Disempowerment
AUD $275.00 Marcus coaches Carol about respect after a complaint Michael has made against her. But when Michael asks Carol for fee...
Single Pixel White
Surviving Team Conflicts
AUD $275.00 Carol mediates a dispute between Sanjay and Casey, who has a pet at work. Sanjay is aggressive while Casey is non-asse...
Single Pixel White
Bullying and Harassment
AUD $495.00 Bullying, harassment and sexual harassment is unacceptable in any workplace. But many people don't realize when t...
Single Pixel White
Damage Control
AUD $495.00 In Damage Control you will explore a case study of a product launch delivery disaster and a very angry client - all s...
Single Pixel White
Dealing with Manipulative People
AUD $275.00 Working with manipulative people can be difficult, as they have the ability to influence you or even exploit you. Psyc...
Single Pixel White
Difficult People and Situations Series
AUD $1,452.00 The Difficult People and Situations Series is a must for every business. With four dramatized case studies, this lead...
Single Pixel White
Duty of Care Series
AUD $2,673.00 Essential training resources to ensure your people behave professionally and ethically. Includes workplace compliance to...
Single Pixel White
Handling the Difficult Customer
AUD $275.00 In some workplaces people deal with really difficult customer or clients... often all day long. Psychologist Peter Quar...
Single Pixel White
Leadership Sins
AUD $495.00 Discover the sins that disempower staff. Learn how to open lines of communication between management and staff, demon...
Single Pixel White
Manager and Psychologist
from the series: Q&A Series
AUD $275.00 This a course providing practical examples of people skills required by managers. Managers need to understand how to ...
Single Pixel White
Managing Boundaries
AUD $275.00 One very effective way of knowing how to handle conflicts (both overt and covert) at work is by understanding boundari...
Single Pixel White
Managing Difficult Customers and Complaints
AUD $275.00 Ideal for group training and self-development..with excellent workbook and handouts. Psychologist Peter Quarry and a ...
Single Pixel White
Open Communication & Teamwork
AUD $495.00 Learn how to communicate effectively to achieve best results. Promote open and honest communication through the shari...
Single Pixel White
Passion for Service Excellence
AUD $495.00 See the difference when people want to provide exceptional service. Learn that when you’re passionate about you...
Single Pixel White
Personality Clash
AUD $495.00 Learn how to manage a team conflict through open discussion where feedback is welcomed and differences are discussed ...
Single Pixel White
Understanding Personality Differences
from the series: Q&A Series
AUD $275.00 This is a course that reinforces how teams benefit from diversity. Personality issues can pose some of the biggest ch...
Single Pixel White
Overcoming Personal Barriers to Diversity
AUD $275.00 Just about every organisation is interested in diversity and has introduced policies and programs that support diversi...
Single Pixel White
7 Ways to Handle a Difficult Boss
AUD $275.00 Stop complaining and start working on solving the problem. Learn seven specific strategies to help with even the most...
Single Pixel White
Managing Aggression in the Workplace
AUD $275.00 This program explores how to prevent aggression at work and how to reduce risk and/or manage it when it happens. A mus...
Single Pixel White
The Psychology of Saying Sorry
AUD $275.00 Find out why people have such difficulty apologizing when something has gone wrong. Discover the benefits of apolog...
Single Pixel White
Bullying Prevention: Employee Awareness and Response
from the series: Duty of Care Series
AUD $495.00 This program provides essential OH&S training for all employees on the damaging impact of workplace bullying. Employees ...
Single Pixel White
Bullying Prevention: Roles and Responsibilities for Supervisors and Managers
from the series: Duty of Care Series
AUD $495.00 Managers have a legal duty to control workplace bullying. This program will assist your compliance by providing a step b...
Single Pixel White
Introduction to Sexual Harassment for Supervisors and Managers - Industrial version
from the series: Duty of Care Series
AUD $495.00 Essential information and guidelines for all Supervisors and Managers. Individuals and supervisors can be held personall...
Single Pixel White
Introduction to Sexual Harassment in the Workplace - Industrial version
from the series: Duty of Care Series
AUD $495.00 Essential training resources to ensure your people behave professionally and ethically. Download the Duty of Care Serie...
Single Pixel White
Introduction to Sexual Harassment in the Workplace - Office version
from the series: Duty of Care Series
AUD $495.00 An excellent introduction for all employees, contractors, supervisors and managers new to their role or experienced. Eve...
Single Pixel White
6 Ways to Resolve Conflict
AUD $275.00 Learn six practical techniques to resolve conflict in the workplace and achieve effective results. ...
Single Pixel White
Dealing with Abusive & Threatening Calls
AUD $275.00 Discover the six skills for managing angry, abusive and threatening callers and how to end a call professionally. ...
Single Pixel White
Eliminating Workplace Bullying
AUD $275.00 Develop an organisational policy that helps victims as well as those with bullying behaviour to recognise and resolve ...
Single Pixel White
Handling Upset Customers
from the series: Hotlines Series
AUD $275.00 One of the toughest challenges for a call centre operator is dealing with an upset and emotional customer. They have t...
Single Pixel White
Managing Anger & Abuse
from the series: Hotlines Series
AUD $275.00 When customers are angry it is important to deal with them effectively and professionally. ...
Single Pixel White
Managing Disagreements Constructively
AUD $275.00 This video covers the range of ways to manage disagreements and conflict. Understand that there is no one right wa...
Single Pixel White
Conflict within Teams
AUD $275.00 Learn skills to identify and resolve conflict between team members. ...
Single Pixel White
Dealing with Difficult People
AUD $275.00 Develop techniques to handle angry, abusive or uncooperative people. ...
Single Pixel White
Handling Complaints
AUD $275.00 Resolve problems and gain positive outcomes from difficult situations. ...
Single Pixel White
Overcoming Harassment
AUD $275.00 Learn simple techniques for dealing with harassment and changing the situation. ...
Single Pixel White
Overcoming Negative Behaviors
AUD $495.00 Dealing with negative and difficult people is one of the most stressful tasks in today's workplace. Learn p...
Single Pixel White
Coaching to Resolve Conflict
AUD $495.00 This program will provide viewers with the knowledge and skills they need to coach others to resolve conflicts in t...
Single Pixel White
Bullying And Teasing
AUD $55.00 Learn the basic skills to assertively deal with bullying behaviour and teasing. ...
Single Pixel White
Family Fireworks
AUD $55.00 Learn to survive the common crises of family fights, marriage break-ups and domestic violence....
Single Pixel White
Losing Your Cool
AUD $55.00 Why do people get angry? Learn ways to deal with your own anger and that of others ...
Single Pixel White
Dealing With Conflict
from the series: People Skills Series
AUD $495.00 Conflicts at work waste an enormous amount of time and energy. In this video see practical examples of five different ...
Single Pixel White
Handling Difficult People
from the series: People Skills Series
AUD $495.00 Learn practical skills to deal with the know-all, the aggressive person, the joker, the complainer and the dodger. ...
Single Pixel White
Mediating Disputes
from the series: People Skills Series
AUD $495.00 Learn a step-by-step method for resolving disputes, personality clashes and other conflicts. ...
Single Pixel White
Duty of Care Series - Industrial Version - 7 Titles
AUD $2,079.00 Essential training resources to ensure your people behave professionally and ethically. Includes workplace compliance to...
Single Pixel White
Duty of Care Series - Office Version - 7 Titles
AUD $2,079.00 Essential training resources to ensure your people behave professionally and ethically. Includes workplace compliance to...
Single Pixel White
Conflict & Difficult People List of Training Resources - Training Video | Training DVD | Management Training | Customer Service Training | Sales Training
Shopping Cart (0)
Video  Finder
CommunicationSkillsSlimBanner.jpg
CONFLICT & DIFFICULT PEOPLE: List of resources
Title & Format Price Description
Single Pixel White
Insights and Strategies Series
AUD $4,697.00 Inspire best practice performance with up-to-date knowledge, insights and strategies from a range of business leaders ...
Single Pixel White
Switch On - Caring
from the series: Switch On Series
AUD $275.00 Switch on Caring shows you can develop positive caring thinking patterns and behaviors. People in the caring professi...
Single Pixel White
Switch On - Everyone
from the series: Switch On Series
AUD $275.00 Switch on Everyone demonstrates a simple approach based on the notion of ‘scripts’ or ‘messages&rsq...
Single Pixel White
Switch On - Managers
from the series: Switch On Series
AUD $275.00 Switch on Managers shows you can develop effective thinking patterns and behaviors to improve your leadership and man...
Single Pixel White
Switch On - Respect
from the series: Switch On Series
AUD $275.00 The Switch on Respect course provides the stimulus for everyone to develop respectful thinking patterns and behaviors...
Single Pixel White
Switch On - Service
from the series: Switch On Series
AUD $275.00 Switch on Service is a course designed to develop and maintain positive service attitudes in all staff that provide s...
Single Pixel White
Switch On - Staff
from the series: Switch On Series
AUD $275.00 This program provides the stimulus for everyone to re-evaluate their own thinking patterns and behaviors. It will hel...
Single Pixel White
Switch On Series
AUD $935.00 The SWITCH ON SERIES has been created by psychologist Eve Ash to help people identify and change negative thinki...
Single Pixel White
Getting Motivated
AUD $275.00 An animated series developed by psychologist Eve Ash to help people get motivated. Learn how to create a positive min...
Single Pixel White
Calming a Complainer
AUD $275.00 The Calming a Complainer video provides skills to deal wth comlpainers professionally and calmly by examining an amus...
Single Pixel White
How to Mediate Conflicts
AUD $275.00 How to Mediate Conflicts is a powerful skill that every leader should master. Team members can also benefit from lear...
Single Pixel White
Success at Work: 08 Build Employability Skills
from the series: Success at Work Series
AUD $275.00 Find ways to learn new skills, manage your emotions and speak impressively. ...
Single Pixel White
Prejudice and Discrimination
AUD $275.00 Dion experiences prejudice and Casey is victim to mob mentality. ...
Single Pixel White
Stereotyping and Diversity
AUD $275.00 Marcus uses hat day to demonstrate stereotyping and Casey is in tears. ...
Single Pixel White
Handling Anyone Difficult
AUD $275.00 Steve teaches Carlos 6 key skills so problems don't escalate with difficult people. ...
Single Pixel White
Resolving Conflict
AUD $275.00 A great program on essential skills for preventing and resolving conflict with best outcomes. ...
Single Pixel White
Cutting Edge Communication Comedy Series 1-80
AUD $7,920.00 COMEDY MAKES LEARNING FUN This comedy business series completed was created by Psychologist Eve Ash and comedienn...
Single Pixel White
Apologizing Carefully
AUD $275.00 Serena is inspired to apologize to Carol and wants a Sorry Day at Cutting Edge. They discuss different forms of sorry ...
Single Pixel White
Behaving Unprofessionally
AUD $275.00 Various members of the team discuss what they see as unprofessional behavior. Cutting Edge Corporation has a Book of R...
Single Pixel White
Diffusing Anger
AUD $275.00 Marcus runs a training session to help staff manager anger, and invites Serena as the anger management expert, which m...
Single Pixel White
Overcoming Disempowerment
AUD $275.00 Marcus coaches Carol about respect after a complaint Michael has made against her. But when Michael asks Carol for fee...
Single Pixel White
Surviving Team Conflicts
AUD $275.00 Carol mediates a dispute between Sanjay and Casey, who has a pet at work. Sanjay is aggressive while Casey is non-asse...
Single Pixel White
Bullying and Harassment
AUD $495.00 Bullying, harassment and sexual harassment is unacceptable in any workplace. But many people don't realize when t...
Single Pixel White
Damage Control
AUD $495.00 In Damage Control you will explore a case study of a product launch delivery disaster and a very angry client - all s...
Single Pixel White
Dealing with Manipulative People
AUD $275.00 Working with manipulative people can be difficult, as they have the ability to influence you or even exploit you. Psyc...
Single Pixel White
Difficult People and Situations Series
AUD $1,452.00 The Difficult People and Situations Series is a must for every business. With four dramatized case studies, this lead...
Single Pixel White
Duty of Care Series
AUD $2,673.00 Essential training resources to ensure your people behave professionally and ethically. Includes workplace compliance to...
Single Pixel White
Handling the Difficult Customer
AUD $275.00 In some workplaces people deal with really difficult customer or clients... often all day long. Psychologist Peter Quar...
Single Pixel White
Leadership Sins
AUD $495.00 Discover the sins that disempower staff. Learn how to open lines of communication between management and staff, demon...
Single Pixel White
Manager and Psychologist
from the series: Q&A Series
AUD $275.00 This a course providing practical examples of people skills required by managers. Managers need to understand how to ...
Single Pixel White
Managing Boundaries
AUD $275.00 One very effective way of knowing how to handle conflicts (both overt and covert) at work is by understanding boundari...
Single Pixel White
Managing Difficult Customers and Complaints
AUD $275.00 Ideal for group training and self-development..with excellent workbook and handouts. Psychologist Peter Quarry and a ...
Single Pixel White
Open Communication & Teamwork
AUD $495.00 Learn how to communicate effectively to achieve best results. Promote open and honest communication through the shari...
Single Pixel White
Passion for Service Excellence
AUD $495.00 See the difference when people want to provide exceptional service. Learn that when you’re passionate about you...
Single Pixel White
Personality Clash
AUD $495.00 Learn how to manage a team conflict through open discussion where feedback is welcomed and differences are discussed ...
Single Pixel White
Understanding Personality Differences
from the series: Q&A Series
AUD $275.00 This is a course that reinforces how teams benefit from diversity. Personality issues can pose some of the biggest ch...
Single Pixel White
Overcoming Personal Barriers to Diversity
AUD $275.00 Just about every organisation is interested in diversity and has introduced policies and programs that support diversi...
Single Pixel White
7 Ways to Handle a Difficult Boss
AUD $275.00 Stop complaining and start working on solving the problem. Learn seven specific strategies to help with even the most...
Single Pixel White
Managing Aggression in the Workplace
AUD $275.00 This program explores how to prevent aggression at work and how to reduce risk and/or manage it when it happens. A mus...
Single Pixel White
The Psychology of Saying Sorry
AUD $275.00 Find out why people have such difficulty apologizing when something has gone wrong. Discover the benefits of apolog...
Single Pixel White
Bullying Prevention: Employee Awareness and Response
from the series: Duty of Care Series
AUD $495.00 This program provides essential OH&S training for all employees on the damaging impact of workplace bullying. Employees ...
Single Pixel White
Bullying Prevention: Roles and Responsibilities for Supervisors and Managers
from the series: Duty of Care Series
AUD $495.00 Managers have a legal duty to control workplace bullying. This program will assist your compliance by providing a step b...
Single Pixel White
Introduction to Sexual Harassment for Supervisors and Managers - Industrial version
from the series: Duty of Care Series
AUD $495.00 Essential information and guidelines for all Supervisors and Managers. Individuals and supervisors can be held personall...
Single Pixel White
Introduction to Sexual Harassment in the Workplace - Industrial version
from the series: Duty of Care Series
AUD $495.00 Essential training resources to ensure your people behave professionally and ethically. Download the Duty of Care Serie...
Single Pixel White
Introduction to Sexual Harassment in the Workplace - Office version
from the series: Duty of Care Series
AUD $495.00 An excellent introduction for all employees, contractors, supervisors and managers new to their role or experienced. Eve...
Single Pixel White
6 Ways to Resolve Conflict
AUD $275.00 Learn six practical techniques to resolve conflict in the workplace and achieve effective results. ...
Single Pixel White
Dealing with Abusive & Threatening Calls
AUD $275.00 Discover the six skills for managing angry, abusive and threatening callers and how to end a call professionally. ...
Single Pixel White
Eliminating Workplace Bullying
AUD $275.00 Develop an organisational policy that helps victims as well as those with bullying behaviour to recognise and resolve ...
Single Pixel White
Handling Upset Customers
from the series: Hotlines Series
AUD $275.00 One of the toughest challenges for a call centre operator is dealing with an upset and emotional customer. They have t...
Single Pixel White
Managing Anger & Abuse
from the series: Hotlines Series
AUD $275.00 When customers are angry it is important to deal with them effectively and professionally. ...
Single Pixel White
Managing Disagreements Constructively
AUD $275.00 This video covers the range of ways to manage disagreements and conflict. Understand that there is no one right wa...
Single Pixel White
Conflict within Teams
AUD $275.00 Learn skills to identify and resolve conflict between team members. ...
Single Pixel White
Dealing with Difficult People
AUD $275.00 Develop techniques to handle angry, abusive or uncooperative people. ...
Single Pixel White
Handling Complaints
AUD $275.00 Resolve problems and gain positive outcomes from difficult situations. ...
Single Pixel White
Overcoming Harassment
AUD $275.00 Learn simple techniques for dealing with harassment and changing the situation. ...
Single Pixel White
Overcoming Negative Behaviors
AUD $495.00 Dealing with negative and difficult people is one of the most stressful tasks in today's workplace. Learn p...
Single Pixel White
Coaching to Resolve Conflict
AUD $495.00 This program will provide viewers with the knowledge and skills they need to coach others to resolve conflicts in t...
Single Pixel White
Bullying And Teasing
AUD $55.00 Learn the basic skills to assertively deal with bullying behaviour and teasing. ...
Single Pixel White
Family Fireworks
AUD $55.00 Learn to survive the common crises of family fights, marriage break-ups and domestic violence....
Single Pixel White
Losing Your Cool
AUD $55.00 Why do people get angry? Learn ways to deal with your own anger and that of others ...
Single Pixel White
Dealing With Conflict
from the series: People Skills Series
AUD $495.00 Conflicts at work waste an enormous amount of time and energy. In this video see practical examples of five different ...
Single Pixel White
Handling Difficult People
from the series: People Skills Series
AUD $495.00 Learn practical skills to deal with the know-all, the aggressive person, the joker, the complainer and the dodger. ...
Single Pixel White
Mediating Disputes
from the series: People Skills Series
AUD $495.00 Learn a step-by-step method for resolving disputes, personality clashes and other conflicts. ...
Single Pixel White
Duty of Care Series - Industrial Version - 7 Titles
AUD $2,079.00 Essential training resources to ensure your people behave professionally and ethically. Includes workplace compliance to...
Single Pixel White
Duty of Care Series - Office Version - 7 Titles
AUD $2,079.00 Essential training resources to ensure your people behave professionally and ethically. Includes workplace compliance to...
Single Pixel White