Explaining List of Training Resources - Training Video | Training DVD | Management Training | Customer Service Training


EXPLAINING: List of resources
Title & Format	Price	Description

Responding Thoughtfully from the series: Cutting Edge Communication Comedy Series 1-80	AUD $275.00 Buy Now	Listen supportively by clarifying, reflecting, advising with care and probing (CRAP). ... More...

Explaining Skillfully from the series: Cutting Edge Communication Comedy Series 1-80	AUD $275.00 Buy Now	The art of explaining concepts and information is covered in four key steps about engagement, structure, maintaining i... More...

Teaching Greetings from the series: Cutting Edge Communication Comedy Series 1-80	AUD $275.00 Buy Now	Carlos needs training in reception skills. Carol is critical of his pronunciation and poor English, so she delegates t... More...

Damage Control from the series: Difficult People and Situations Series	AUD $495.00 Buy Now	In Damage Control you will explore a case study of a product launch delivery disaster and a very angry client - all s... More...

Delegating and Empowering from the series: Q&A Series	AUD $275.00 Buy Now	Delegate and Empower is a course to help managers master the skills of delegation and empowerment. It's not uncom... More...

Negotiating With Suppliers from the series: Take Away Training Series	AUD $275.00 Buy Now	Businesses need to negotiate more effectively with suppliers, not just on price. Psychologist Eve Ash reminds us to be... More...

Presenting with Impact from the series: Sales and Service Masterclass Series	AUD $275.00 Buy Now	Ideal for group training and self-development. With excellent workbook and handouts. A panel of sales experts hoste... More...

Adult Learning Principles from the series: Take Away Training Series	AUD $275.00 Buy Now	Are you involved in designing or delivering training and education to adults? If so, then make sure you discover ho... More...

Communicating Clearly from the series: Hotlines Series	AUD $275.00 Buy Now	Staff in call centres need to learn to communicate clearly, especially if someone has difficulty understanding. ... More...

Controlling Call Time from the series: Hotlines Series	AUD $275.00 Buy Now	Staff in call centres need to be able to control call time and manage talkative callers politely. ... More...

Satisfying Customers from the series: Hotlines Series	AUD $275.00 Buy Now	Call centre professionals have to be knowledgeable about their products and services so they can offer advice and alte... More...

Conveying Information from the series: Communication Essentials Series	AUD $495.00 Buy Now	Whether conveying information, giving instructions, coaching or selling, the ability to convey information in... More...

Conducting Training Activities from the series: Take Away Training Series	AUD $275.00 Buy Now	Improve training sessions using case studies and role plays to ensure quality learning. ... More...

Explaining Clearly from the series: People Skills Series	AUD $495.00 Buy Now	Whether conveying information, giving instructions, coaching or selling, the ability to explain clearly is a core comm... More...