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EXPLAINING: List of resources
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Teaching Greetings
from the series:
Cutting Edge Communication Comedy Series 1-80
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Carlos needs training in reception skills. Carol is critical of his pronunciation and poor English, so she delegates t...
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Damage Control
from the series:
Difficult People and Situations Series
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In Damage Control you will explore a case study of a product launch delivery disaster and a very angry client - all s...
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Presenting with Impact
from the series:
Sales and Service Masterclass Series
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Ideal for group training and self-development. With excellent workbook and handouts.
A panel of sales experts hoste...
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Communicating Clearly
from the series:
Hotlines Series
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Staff in call centres need to learn to communicate clearly, especially if someone has difficulty understanding.
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Controlling Call Time
from the series:
Hotlines Series
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Staff in call centres need to be able to control call time and manage talkative callers politely.
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Satisfying Customers
from the series:
Hotlines Series
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Call centre professionals have to be knowledgeable about their products and services so they can offer advice and alte...
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Conveying Information
from the series:
Communication Essentials Series
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Whether conveying information, giving instructions, coaching or selling, the ability to convey information in...
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Explaining Clearly
from the series:
People Skills Series
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Whether conveying information, giving instructions, coaching or selling, the ability to explain clearly is a core comm...
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